General Questions

• How can I purchase PARD device if there is no distributor in my country?

  You can directly buy from our official website.

• Why does the device body get hot during operation?

  It is normal for electronic devices to get hot during use.

• Are the optics waterproof?

  Yes, our products are IP67 waterproof and dustproof, which can effectively adapt to various extreme environments.

• What is the recoil rating?

  The seismic rating is 6000J.

• Where can I get accessory if I need it?

  You can get accessories from your local PARD distributor.

• My image is blurry when I use digital zoom. Is it a defect?

  Maybe you didn’t focus you objective lens or eyepiece.

• What should I do if I can’t save imaging setting/switch scene mode/open the menu?

  Update the firmware.

• Why won’t my device turn on?

  Please check whether the insulating tape on the battery has been removed or if the battery is charged.

• Why there is no retical on my screen?

  Some of our device is designed without retical.

• Why my screen freeze time to time? Is it a fault?

  It is normal. It is shutter correction, which is designed to protect the sensor, so that the device can provide you with the best image.

• What should I do if my device cannot connect to the Android phone?

  Format the device in the menu or update the firmware.